GDPR Article 28 + Article 9 (if health data)
Your CS team handles customer data. AI tools weren't in the DPA.
Support and success reps paste tickets, account exports, and customer PII into ChatGPT to draft replies. Every paste is a transfer to a processor you never vetted. AIovert blocks it on-device and logs the proof for your DPO.
This paste contains customer personal data. Sending it to ChatGPT shares it with an unvetted processor, outside your customer data agreements.
The exposure
What Customer Success pastes into AI, and why it's a problem.
- Ticket summaries: pasting a full support thread (names, emails, order history) into an LLM to draft a reply.
- Account exports: dropping a CSV of customers into ChatGPT to segment or summarise churn risk.
- Health & special data: wellness, insurance, or patient-adjacent accounts turn a routine paste into Article 9 special-category processing.
Regulatory mapping
The rules that apply, and where the risk sits.
Processor obligations
A public LLM becomes an unvetted sub-processor with no DPA, breaching your processor commitments to customers.
Special-category data
Health, biometric, or other sensitive customer data needs an explicit Art. 9 condition; a chatbot paste has none.
72-hour breach clock
An unauthorised disclosure of customer PII can trigger mandatory breach notification within 72 hours.
Informational mapping, not legal advice. See our compliance overview for the full framework.
How AIovert helps
Block the leak. Log the proof.
- Block at the source: the paste is cancelled in the browser before any customer record reaches the AI tool.
- Keep CS productive: one click inserts a masked copy ([EMAIL], [SSN], [CARD]) so reps keep their AI workflow without the raw data leaving.
- Prove it to your DPO: every attempt is logged with severity, user, and tool. Your audit trail for processor compliance.